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Privacy Policy

Last Updated: January 21, 2025

VIBBBES LAB, INC. (“Company,” “we,” “us,” or “our”) operates the SnagIt platform and website at snagit.live (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this Privacy Policy carefully. By using the Service, you consent to the practices described herein.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

  • Create an account (name, email address, password)
  • Complete your profile (date of birth, state of residence, city)
  • Create a Campaign (prize information, descriptions, images, rules)
  • Enter a Campaign (entry submission, consent acknowledgments)
  • Make a payment (payment information is processed by Stripe and not stored by us)
  • Contact us (any information included in your communications)

1.2 Information Collected Automatically

When you access the Service, we automatically collect certain information, including:

  • Device information (device type, operating system, browser type)
  • Log data (IP address, access times, pages viewed, referring URL)
  • Location data (general location derived from IP address)
  • Usage data (features used, actions taken, time spent)

1.3 Information from Third Parties

If you choose to register using Google OAuth, we receive your name, email address, and profile picture from Google, subject to your Google privacy settings.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process account registration and authentication
  • Process Campaign entries and manage giveaways
  • Verify age eligibility and geographic eligibility
  • Process payments and prevent fraud
  • Send transactional emails (account verification, entry confirmations, winner notifications)
  • Send promotional emails and marketing communications (with your consent)
  • Respond to your inquiries and provide customer support
  • Analyze usage patterns to improve user experience
  • Enforce our Terms of Service and protect against misuse
  • Comply with legal obligations

3. How We Share Your Information

3.1 With Creators

When you enter a Campaign, we share your contact information (name, email, state) with the Creator of that Campaign for the purposes of:

  • Verifying your eligibility
  • Contacting you if you are selected as a winner
  • Fulfilling prizes

Creators who export entrant data are responsible for their own compliance with applicable privacy laws.

3.2 With Service Providers

We share information with third-party service providers who perform services on our behalf, including:

  • Supabase (database and authentication)
  • Stripe (payment processing)
  • Resend (email delivery)
  • Google (AI services, analytics)
  • Microsoft Clarity (analytics and session recording)

3.3 For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Service of any change in ownership.

3.5 What We Do Not Do

We do not sell your personal information to third parties. We do not share your personal information with advertisers or data brokers.

4. Analytics and Tracking Technologies

We use the following analytics services to understand how users interact with our Service:

Google Analytics

We use Google Analytics to collect information about use of the Service. Google Analytics collects information such as how often users visit the Service, what pages they visit, and what other sites they used prior to coming to the Service. You can learn more about how Google uses data at google.com/policies/privacy/partners.

Microsoft Clarity

We use Microsoft Clarity to capture how you use and interact with our Service through behavioral metrics, heatmaps, and session replay. Website usage data is captured using cookies and other tracking technologies. For more information, see Microsoft's privacy statement at privacy.microsoft.com.

5. Cookies

We use cookies and similar tracking technologies to track activity on our Service. Cookies are files with a small amount of data that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Types of cookies we use:

  • Essential cookies: Required for the Service to function (authentication, security)
  • Analytics cookies: Help us understand how users interact with the Service
  • Preference cookies: Remember your settings and preferences

6. Marketing Communications

With your consent, we may send you promotional emails about new features, special offers, or other information we think you may find interesting. You may opt out of receiving marketing communications at any time by:

  • Clicking the “unsubscribe” link in any marketing email
  • Updating your preferences in your account settings
  • Contacting us at privacy@snagit.live

Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your account and Campaign activity.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. If you request deletion of your account, we will delete or anonymize your personal information within ninety (90) days, except where we are required to retain certain information for legal, accounting, or compliance purposes.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request that we delete your personal information
  • Opt-out: Opt out of marketing communications
  • Data portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us at privacy@snagit.live. We will respond to your request within thirty (30) days.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the information, our business purpose for collecting the information, and the categories of third parties with whom we shared the information. You also have the right to request deletion of your personal information and to opt out of the sale of your personal information (note: we do not sell personal information). To exercise these rights, contact us at privacy@snagit.live.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete that information promptly. If you believe we have collected information from a child under 18, please contact us at privacy@snagit.live.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

12. International Users

The Service is operated in the United States and is intended for users located in the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using the Service, you consent to the transfer of your information to the United States.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. For material changes, we will provide notice via email or a prominent notice on the Service. Your continued use of the Service after such modifications constitutes your acknowledgment of the modified Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

VIBBBES LAB, INC.

Email: privacy@snagit.live

Legal inquiries: legal@snagit.live

See also our Terms of Service